TERMS OF SERVICE

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and INFINITECH (“Company,” “we,” “us,” or “our”) concerning your access to and use of our website and services, including AI surveillance (CCTV), access control systems, and structured cabling installation and maintenance.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our website or use our services.

2. Services Description

INFINITECH provides professional security and infrastructure services including:

• Surveillance Systems: Design, installation, configuration, and maintenance of CCTV and IP camera systems with AI analytics capabilities
• Access Control Systems: Installation and management of electronic access control, biometric authentication, and visitor management systems
• Structured Cabling: Professional installation of Cat6A, fiber optic, and network infrastructure cabling
• System Integration: Integration of security and network systems with existing infrastructure
• Technical Support: Ongoing maintenance, monitoring, and technical assistance

Specific services, pricing, and terms are detailed in individual service agreements or proposals provided to clients.

3. Service Agreements

All service engagements require a signed service agreement, proposal, or statement of work that specifies:

• Scope of work and deliverables
• Pricing, payment terms, and schedule
• Project timeline and milestones
• Equipment specifications and warranties
• Maintenance and support terms
• Client responsibilities and site access requirements

In the event of any conflict between these Terms and a specific service agreement, the service agreement shall prevail.

4. Payment Terms

Pricing and Invoicing

• All prices are quoted in U.S. Dollars unless otherwise specified
• Quotes are valid for 30 days from the date of issue
• Invoices are due within 30 days of the invoice date unless otherwise agreed
• Late payments may incur a service charge of 1.5% per month (18% APR) or the maximum allowed by law

Payment Schedule

• Deposit: Typically 50% upon contract signing
• Progress payments: As defined in service agreement
• Final payment: Due upon project completion and client acceptance

Additional Costs

Client is responsible for:

• Permits and regulatory compliance fees
• Site modifications or electrical work not included in scope
• Additional equipment or services requested after contract signing
• Travel expenses for sites beyond a 50-mile radius of San Antonio, TX

5. Warranties and Guarantees

Installation Warranty

INFINITECH warrants that all installation work will be performed in a professional and workmanlike manner in accordance with industry standards. We provide a one-year warranty on labor for all installations from the date of project completion.

Equipment Warranty

Equipment is covered by manufacturer warranties, which typically range from 1-5 years depending on the product. INFINITECH will facilitate warranty claims and repairs on behalf of the client.

Warranty Limitations

Warranties do not cover:

• Damage caused by misuse, negligence, or unauthorized modifications
• Normal wear and tear
• Acts of God, fire, flooding, or environmental damage
• Equipment not installed or maintained by INFINITECH
• Failure to follow recommended maintenance schedules

6. Client Responsibilities

Clients agree to:

• Provide accurate site information and access for surveys and installation
• Obtain necessary approvals, permits, and landlord permissions
• Ensure power and network infrastructure is available as required
• Comply with all applicable laws regarding surveillance and data privacy
• Post appropriate signage notifying individuals of surveillance areas
• Maintain systems according to manufacturer recommendations
• Provide timely payment according to agreed terms
• Notify INFINITECH of any system issues or malfunctions promptly

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INFINITECH SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Losses resulting from system failures, malfunctions, or security breaches not caused by our negligence
• Damages caused by client misuse or failure to follow operating instructions
• Third-party equipment failures or manufacturer defects

INFINITECH's total liability for any claim shall not exceed the amount paid by client for the specific services giving rise to the claim.

Security systems are intended to reduce the risk of loss or damage but do not guarantee prevention of all security incidents. Client acknowledges that no security system is fail-proof.

8. Intellectual Property

All designs, system configurations, documentation, and proprietary methods developed by INFINITECH remain our intellectual property. Upon full payment, client receives a non-exclusive license to use installed systems for their intended purpose.

Manufacturer trademarks, logos, and product names are the property of their respective owners. INFINITECH claims no ownership of third-party intellectual property.

9. Confidentiality

Both parties agree to maintain confidentiality of all proprietary information shared during the course of the business relationship, including:

• Security system designs and configurations
• Site layouts and access procedures
• Pricing and commercial terms
• Business operations and processes

This obligation survives termination of the service relationship for a period of three years.

10. Compliance with Laws

Client is solely responsible for ensuring their use of surveillance and access control systems complies with all applicable federal, state, and local laws, including but not limited to:

• Privacy and data protection laws
• Workplace monitoring regulations
• Recording consent requirements
• Data retention and disposal requirements
• Accessibility standards (ADA)
• Industry-specific regulations (HIPAA, PCI-DSS, etc.)

INFINITECH provides technology solutions but does not provide legal advice regarding surveillance or privacy laws.

11. Termination

Either party may terminate a service agreement for cause if the other party:

• Materially breaches the agreement and fails to cure within 30 days of written notice
• Becomes insolvent or files for bankruptcy
• Ceases business operations

Upon termination, client shall immediately pay all outstanding invoices for work completed. Any advance payments for uncompleted work will be refunded on a pro-rata basis, less any costs incurred.

12. Dispute Resolution

Any disputes arising from these Terms or service agreements shall be resolved as follows:

• Negotiation: Parties will first attempt to resolve disputes through good-faith negotiation
• Mediation: If negotiation fails, disputes will be submitted to mediation in San Antonio, Texas
• Arbitration/Litigation: Unresolved disputes will be subject to binding arbitration or litigation in Bexar County, Texas

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

13. Website Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Scrape, harvest, or collect data from our website
• Impersonate INFINITECH or misrepresent your affiliation
• Interfere with other users' access to the website

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated “Last Updated” date. Continued use of our services after changes are posted constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

16. Contact Information

For questions about these Terms of Service, please contact us: