PRIVACY POLICY
Last Updated: September 18, 2026
1. Introduction
INFINITECH (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our security and infrastructure services, including AI surveillance (CCTV), access control systems, and structured cabling.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request a consultation or quote
- Contact us via phone, email, or contact form
- Sign up for newsletters or updates
- Enter into a service agreement
- Visit our offices or job sites
This information may include:
- Name, company name, and job title
- Email address and phone number
- Mailing address and billing information
- Project specifications and site information
- Payment and financial information
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address and browser type
- Operating system and device information
- Referring URLs and pages viewed
- Time and date of visits
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process quotes, proposals, and service agreements
- Communicate with you about projects, services, and support
- Send marketing communications (with your consent)
- Improve our website and service offerings
- Comply with legal obligations and industry regulations
- Prevent fraud and enhance security
- Conduct system testing and quality assurance
4. Surveillance System Data
As a provider of surveillance and security systems, INFINITECH does not own, control, or have access to video footage or data captured by systems we install for our clients. Our clients are the data controllers and are solely responsible for:
- Determining what data is collected and how it is used
- Posting appropriate privacy notices for recorded areas
- Complying with applicable surveillance and privacy laws
- Managing data retention and deletion policies
- Responding to data subject access requests
INFINITECH acts solely as a technology provider and installer. Any access to client systems for maintenance or support is conducted under strict confidentiality agreements and only with explicit client authorization.
5. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
- Business Partners: Authorized equipment manufacturers and technology partners when necessary to fulfill services
- Legal Requirements: When required by law, subpoena, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Information sharing to subcontractors in support services, such as customer service, is permitted.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Access controls and authentication requirements
- Regular security assessments and updates
- Employee training on data protection practices
- Secure disposal of information no longer needed
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This typically includes:
- Active client information: Duration of business relationship plus 7 years
- Financial records: 7 years from transaction date
- Project documentation: 10 years for warranty and liability purposes
- Marketing communications: Until you unsubscribe
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your personal information
- Portability: Request transfer of your data to another service provider
- Opt-Out: Unsubscribe from marketing communications at any time
To exercise these rights, please contact us at [email protected] or (726) 215-5215.
9. SMS Terms and Conditions
Product Description
By providing your mobile phone number, you consent to receive SMS messages from INFINITECH related to your inquiry, estimates and quotes, site surveys, appointment confirmations and reminders, and updates on the services you have requested. We do not send unsolicited marketing or promotional text messages. Every text we send is directly related to the purpose for which you gave consent. Consent to receive text messages is not a condition of purchasing any goods or services.
Messages you may receive:
- Replies to a call, text, or contact form inquiry
- Estimate and quote follow-ups
- Site survey and appointment confirmations, reminders, and scheduling changes
- Project and service updates you have requested
Example messages:
- “INFINITECH: Thanks for calling. Our team will reach out shortly. To get started on an estimate, visit infinitech-us.com. Reply STOP to opt out.”
- “INFINITECH: Your site survey is confirmed for [date] at [time]. Reply to this text with any questions. Reply STOP to opt out.”
How to Opt In
You may opt in to receive text messages from INFINITECH by:
- Website form: checking the box on our contact form that reads: “I agree to receive text messages from INFINITECH about my inquiry. Includes estimate and appointment texts from INFINITECH. You may opt out by replying STOP or ask for more information by replying HELP. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. You may review our Privacy Policy to learn how your data is used.” The box is unchecked by default.
- By phone: giving verbal consent when asked by a member of our team during a call. You will be asked: “Do you agree to receive text messages from INFINITECH about your inquiry and appointments? Message frequency varies. Message and data rates may apply. Reply STOP to opt out.”
- By text: sending a text message to our business line at (726) 215-5215, which is treated as consent to receive replies to that conversation.
Message Frequency
Message frequency varies. The number of messages depends on your inquiry and any scheduled appointments. Most customers receive a small number of messages per inquiry, and no more than approximately five messages per week.
Message and Data Rates
Standard message and data rates may apply. Your mobile carrier may charge for each message sent or received according to your plan.
Opting Out
You may opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number. You may also email [email protected] and ask to be removed from text messaging. You may opt back in at any time by replying START.
Help and Support
If you need assistance or have questions about our SMS service, reply HELP to any SMS message you receive, or contact our customer support team at (726) 215-5215 or [email protected].
Privacy Policy
Your phone number will be handled in accordance with this Privacy Policy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Information sharing to subcontractors in support services, such as customer service, is permitted.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about the cookies we use and your choices, please see our Cookie Policy.
11. Third-Party Links
Our website may contain links to third-party websites, including equipment manufacturer sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
12. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
