PRIVACY POLICY

1. Introduction

INFINITECH (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our security and infrastructure services, including AI surveillance (CCTV), access control systems, and structured cabling.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a consultation or quote
• Contact us via phone, email, or contact form
• Sign up for newsletters or updates
• Enter into a service agreement
• Visit our offices or job sites

This information may include:

• Name, company name, and job title
• Email address and phone number
• Mailing address and billing information
• Project specifications and site information
• Payment and financial information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Referring URLs and pages viewed
• Time and date of visits
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process quotes, proposals, and service agreements
• Communicate with you about projects, services, and support
• Send marketing communications (with your consent)
• Improve our website and service offerings
• Comply with legal obligations and industry regulations
• Prevent fraud and enhance security
• Conduct system testing and quality assurance

4. Surveillance System Data

As a provider of surveillance and security systems, INFINITECH does not own, control, or have access to video footage or data captured by systems we install for our clients. Our clients are the data controllers and are solely responsible for:

• Determining what data is collected and how it is used
• Posting appropriate privacy notices for recorded areas
• Complying with applicable surveillance and privacy laws
• Managing data retention and deletion policies
• Responding to data subject access requests

INFINITECH acts solely as a technology provider and installer. Any access to client systems for maintenance or support is conducted under strict confidentiality agreements and only with explicit client authorization.

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
• Business Partners: Authorized equipment manufacturers and technology partners when necessary to fulfill services
• Legal Requirements: When required by law, subpoena, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and updates
• Employee training on data protection practices
• Secure disposal of information no longer needed

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This typically includes:

• Active client information: Duration of business relationship plus 7 years
• Financial records: 7 years from transaction date
• Project documentation: 10 years for warranty and liability purposes
• Marketing communications: Until you unsubscribe

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Portability: Request transfer of your data to another service provider
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at privacy@infinitech-us.com or (512) 914-9071.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites, including equipment manufacturer sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: